Privacy Policy

Welcome to eSimGlobalAuthority Ltd. ("we," "our," or "us"). We operate the website esim.org and the eSIM.org mobile application (collectively, the "Service"). Your privacy is paramount to us, and this policy outlines how we collect, use, and safeguard your data when using our utility application.

1. Information We Collect

To provide eSIM diagnostics, provisioning, and plan comparisons, our app may collect the following data:

• Device Technical Information: Device model, operating system version, and whether your hardware supports eSIM technology.
• Carrier & Network Status: Current network operator and signal data to help optimize your connectivity.
• eSIM Metadata: With your explicit permission, the app may read technical data required to manage profiles, such as your EID (eSIM Identifier) or ICCID (SIM card number).
• Location Data: If explicitly permitted, we use location data solely to suggest localized data plans for the country you are currently visiting.

2. How We Use Your Data

We use the collected information exclusively to:

• Verify your device's compatibility with various global eSIM networks.
• Facilitate the direct downloading and activation of eSIM profiles onto your device.
• Provide customer support and technical troubleshooting.

We do not sell, rent, or trade your personal or device data to third-party advertisers.

3. Account and Data Deletion

We believe you own your data. If you create an account within our app, you can delete your account and all associated network history at any time directly through the app settings, or by emailing us at privacy@esim.org. Upon request, all personal identifiers will be permanently purged from our servers within 30 days.

4. Contact Us

If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer at:

eSimGlobalAuthority Ltd.
Email: privacy@esim.org
Web: https://esim.org